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Frequently Asked Questions (FAQs)

1. What is the Transaction Standards Council?

The Transaction Standards Council (TSC) is an organization dedicated to ensuring secure, efficient, and seamless online transactions. We manage the Convenience Levy (CL) to cover various costs associated with online payments, including fraud prevention, technology infrastructure, customer support, and compliance with security standards.

2. What is the Convenience Levy (CL)?

The Convenience Levy (CL) is a non-refundable fee applied to online transactions. It covers payment processing fees, fraud prevention measures, technology upgrades, customer support, chargeback management, and compliance costs to provide a secure and efficient online shopping experience.

3. How does the Convenience Levy benefit my business?

The CL benefits your business by covering essential transaction-related expenses. This ensures you can focus on growing your business without worrying about additional costs. It helps in reducing chargebacks, improving transaction security, and providing comprehensive customer support.

4. How much does the Convenience Levy cost?

The Convenience Levy ranges from $4.99 to $9.99 or 2% to 4% of the total transaction value. This fee is designed to be fair and transparent, covering all necessary transaction-related expenses.

5. How does the Convenience Levy improve transaction security?

The CL funds advanced fraud prevention measures and ensures compliance with industry security standards like PCI DSS. This protects your transactions and personal data from potential threats.

6. What does the Convenience Levy cover?

The CL covers a wide range of transaction-related costs, including:
  • Payment processing fees
  • Fraud prevention measures
  • Compliance costs
  • Technology infrastructure maintenance
  • Customer support services
  • Chargeback management
  • Administrative efficiency
  • Shipping and handling
  • Marketing support
  • Returns and refunds
  • Tax compliance

7. How can I sign up for the Transaction Standards Council?

Joining the TSC is simple. Visit our website and click on the "Sign Up Now" button. Fill out the necessary information, and our team will guide you through the setup process to ensure your transactions are secure and seamless.

8. How does the TSC support businesses with customer inquiries and disputes?

The TSC provides a dedicated customer support team available to assist you with any inquiries or issues. Whether it's handling disputes, chargebacks, or general questions, our team is ready to help you ensure a smooth transaction experience for your customers.

9. What industries can benefit from the Transaction Standards Council?

The TSC benefits a wide range of industries, including e-commerce, retail, health supplements, fashion, technology, and more. Any business that conducts online transactions can take advantage of our services to ensure secure and efficient payments.

10. How does the TSC ensure compliance with industry standards?

The TSC regularly audits and adheres to industry security standards. This ensures that your business stays compliant with the latest regulations, keeping your transactions secure and your customers' data protected.

11. How will billing work for advertiser sign-ups?

Advertisers will be billed $99 per month after successful registration. Payments will be processed monthly.

12. How can customers file for a refund of the Convenience Levy (CL)?

Customers can file for a refund of the CL by reaching out to our support team via refunds@transactionstandardscouncil.com. The annual fee for Customer Shoppers is $99, which grants access to refund options under certain conditions.